If an invoice is not paid within 10 days from the Invoice date, your account will be locked. After another 10 days, if we still have not received a payment, your account will be closed and all collected data erased. This action is irreversible.
We might Lock your Account for one of the following reasons:
- You have not paid your Invoice
- You have failed to comply with our Policies
- We have detected your account might be compromised and initiated a protective lock
- We have received a court order
- You have asked us to close your account
To notify you about Locked Account we will send you an automated email with a brief explanation to why this has happened.
![](https://tapapp.cloud/wp-content/uploads/2020/10/image-275.png)
Account Administrator will still be able to log in and view the Subscription page but not use the system.
![](https://tapapp.cloud/wp-content/uploads/2020/10/image-277.png)
Web Users will not be able to log in.
![](https://tapapp.cloud/wp-content/uploads/2020/10/image-274.png)
App Users will see a notification that Account is Locked, and will not be able to collect any data.
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Please make sure you have your Payment Method setup so that there are no delays in processing a payment.