Hi-spec Services provide high-quality cleaning services to the Public Sector. They cultivate excellent relationships with customers in Estates Cleaning, the NHS, Schools, Public Buildings and the Transport Sector. These relationships rely on reporting back on visits, highlighting of any issues or events on site and proof of service completion.
Hi-spec Services has over 100 field agents who visit their customers on a daily basis at their premises. These sites are often remote and do not have reliable mobile phone or wi-fi signal. Field agents are required to ask questions and gather key information whilst on site.
This was historically carried out with pen and paper (or by memory!) which created a huge admin task each day as each agent would typically visit five customers per day. By the time the notes were typed up, they were either of poor quality as it was the end of the day or lacked information as the notes taken at the time were forgotten and key information was missing. In many cases visits were recorded with no notes at all.