At the start of every month, you will receive an automated Invoice – Monthly Charge.
If an invoice is not paid within 10 days from the Invoice date, your account will be locked. After another 10 days, if we still have not received a payment, your account will be closed and all collected data erased. This action is irreversible.
Payments may fail for one of the following reasons:
- Your Payment Method is not setup
- Your Credit Card has insufficient funds
- Your Credit Card information is incorrect
- Your Credit Card has expired
If this happens, please review your Payment Method and Credit Card Information.
To notify you about a failed payment we will send you an automated email.
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Please make sure you have your Payment Method setup so that there are no delays in processing a payment.
During your Free Trial Period, you will receive automated invoices at the start of every month as per our monthly billing cycle. However, it will be discounted to a zero rate.
When your Free Trial Period ends, we will invoice at the beginning of the following month, excluding Free Trial Period days (pro-rata).
