Failed Payments

At the start of every month, you will receive an automated Invoice – Monthly Charge.

If an invoice is not paid within 10 days from the Invoice date, your account will be locked. After another 10 days, if we still have not received a payment, your account will be closed and all collected data erased. This action is irreversible.

Payments may fail for one of the following reasons:

  • Your Payment Method is not setup
  • Your Credit Card has insufficient funds
  • Your Credit Card information is incorrect
  • Your Credit Card has expired

If this happens, please review your Payment Method and Credit Card Information.

To notify you about a failed payment we will send you an automated email.


Please make sure you have your Payment Method setup so that there are no delays in processing a payment.

During your Free Trial Period, you will receive automated invoices at the start of every month as per our monthly billing cycle. However, it will be discounted to a zero rate.

When your Free Trial Period ends, we will invoice at the beginning of the following month, excluding Free Trial Period days (pro-rata).